FAQs

Yes, we ship worldwide! No matter where you are, you can enjoy our exquisite products delivered right to your doorstep.

Shipping Costs:

• Free Standard Shipping: Receive free standard shipping on all orders over $50 USD.
• Standard Shipping Fee: A flat rate of $9.99 USD applies to orders below $50 USD.

Order Processing Time

• All orders are typically processed within 1-3 business days before shipping.

Standard Shipping Times

• North America
• Europe: 5 - 12 business days
• Australia/New Zealand: 6 - 14 business days
• Asia
• Latin America: 10 - 20 business days
• Other Countries: 10 - 20 business days

Express Shipping Times

• Delivery Time: 4 - 8 business days
• Available for Selected Products in the Following Countries:
  
  •United States (Continental US)
  • United Kingdom
  • France
  • Germany
  • Italy
  • Austria
  • Spain
  

Please Note:

• Business Days: Shipping times are measured in business days and do not include weekends or holidays.
• Variations: Delivery times are estimates and may vary due to factors beyond our control, such as customs delays or local postal services.

We primarily ship from our fulfillment centers located in the United States, Asia, and Europe. If the item you've purchased is out of stock at the fulfillment center nearest to you, we'll dispatch it directly from our production facilities, ensuring the same delivery times as stated in our shipping section.

Our expert handling team meticulously packages each product to guarantee it arrives in perfect condition, no matter the distance. We take pride in ensuring your order reaches you safely and promptly, so you can enjoy our exquisite products without worry.

If you notice that your shipping address is incorrect, please contact us immediately! We can update your address as long as your order has not yet been shipped. Once the order has been dispatched, we are unable to make any changes. Therefore, we strongly recommend double-checking your shipping details before submitting your order to ensure a smooth delivery process.

While we strive to deliver your orders within the standard shipping times mentioned above, there may be instances where delivery takes longer due to factors beyond our control. External factors such as international customs processing and holidays can cause unexpected delays.

If your package is taking longer than expected to arrive, please don't hesitate to. We are committed to working with you to resolve any issues and ensure your order reaches you as soon as possible.

Customer Support

If you have any other questions or need assistance, feel free to reach out to us at contact@sakitime.com Our support team is available from Monday to Friday, 9:00 AM - 8:00 PM PST. We appreciate your patience and are here to help.

We offer a variety of payment options to make your shopping experience as convenient as possible:

• Credit and Debit Cards: Visa, Mastercard, American Express, Discover, and Diners Club.
• Digital Wallets: Apple Pay, Google Pay, PayPal, and Shop Pay for a seamless and quick checkout process.

Secure Payment Processing

Your security is our top priority. All credit and debit card payments are processed using 3D Secure (3DS) authentication. This advanced security measure protects you against unauthorized transactions when shopping with us. During checkout, a One-Time Password (OTP) will be sent to your registered mobile number for verification.

• Important: Please ensure your card is enrolled for OTP authentication. If you're unsure, we recommend contacting your issuing bank to confirm your enrollment in 3D Secure services.

If you have any questions or need assistance with payment methods, please don't hesitate to contact us. Our support team is here to help ensure your shopping experience is secure and enjoyable.

Once your order has been placed, we are generally unable to cancel it due to our swift processing times. However, if you need to change your delivery information or amend any order details, please contact us immediately at contact@sakitime.com. If your order has not yet been processed, we will do our best to accommodate your request.

Please note that once the order is processed and shipped, we are unable to make any changes. In such cases, we kindly ask you to wait until the order arrives and then follow our return procedure as outlined in our Return Policy.

If you have any questions or need assistance, don't hesitate to reach out to us. We're here to help!

At SakiTime, we take great care in selecting the manufacturers of our curated collection to ensure you receive products of the highest quality. However, we understand that sometimes unforeseen issues may occur during shipping.

Our Promise to You:

• Immediate Replacement: If your item arrives broken or damaged, we will make it right by sending you a replacement at no additional cost.
• Timely Support: Please contact us within 48 hours of receiving the item to report any flaws or faults. Prompt notification helps us address the issue swiftly.

How to Report a Damaged Item:

1. Contact Us: Send an email to contact@sakitime.com with your order number and a brief description of the issue.
2. Provide Photos: Attach clear photos of the damaged or defective item. This assists us in assessing the situation and expediting the replacement process.
3. Await Confirmation: Our customer support team will review your case and provide instructions on the next steps.

Your satisfaction is our top priority. We are committed to ensuring you have a seamless experience with us, from browsing our collections to enjoying your purchase. If you have any questions or concerns, please don't hesitate to reach out. We're here to help!

Return and Exchange Process

Your satisfaction is our top priority. If you need to return or exchange an item, please follow the steps below:

Step 1: Initiate Your Return/Exchange

• Contact Us: Email us at contact@sakitime.com with your order number and details of the product you wish to return or exchange.
• Authorization: Our customer service team will assess your request to determine eligibility for a refund or exchange. If approved, you will receive a "Return & Exchange Authorization" along with further instructions.

Step 2: Ship the Product Back

• Prepare for Shipment: Once authorized, please send the item back to us within 3 business days, following the instructions provided.
• Shipping Method: We recommend using a shipping service that offers tracking information and requires a signature upon delivery. This ensures that your return can be confirmed and tracked.
• Important Note: If the item is returned without a tracking number, you will be responsible if it gets lost during transit, and we will be unable to issue a refund or exchange.

Step 3: Receive Your Refund or Exchange

• Inspection: Upon receiving your return, we will inspect the item within 3-5 business days.
• Processing: After a successful inspection, we will process your refund or send out the replacement item for an exchange.
• Confirmation: You will receive an email notification confirming the completion of your refund or the shipment of your exchange.

Additional Information

• Condition of Returned Items: Please ensure that items are returned in their original condition, unused, and with all original packaging and accessories.
• Need Assistance?: If you have any questions during the return or exchange process, feel free to contact us at contact@sakitime.com. Our customer service team is available Monday to Friday, 9:00 AM - 8:00 PM PST.

We appreciate your business and are committed to providing you with exceptional service. Thank you for choosing Saki Time!