Refund & Exchange
7-Day Return & Exchange Policy
We want you to feel comfortable and confident when shopping at SAKITIME, which is why we offer a 7-day return & exchange policy. If for any reason you're not satisfied with your purchase, you may return or exchange the unused item in its original condition as long as you contact us within 7 days from the delivery date.
Return & Exchange Conditions
- Items returned without authorization will not be accepted.
- The time frame for return & exchange must not exceed 7 days from when the original order was received.
- All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.
- When returning or exchanging items, customers must use a shipping method that includes tracking. Returns or exchanges without tracking will not be processed.
- Please Note: Do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
Non-Refundable Items
- Items that were worn or sent to you as a replacement/exchange cannot be returned again.
Return/Exchange Process
Step 1: Initiate Your Return/Exchange
Email us at contact@sakitime.com and provide your order number. Our customer service representatives will determine eligibility for refunds and exchanges and send you a "Return & Exchange" authorization.
Step 2: Ship Product Back
Once our customer service has approved your request and provided our return/exchange address, please initiate the return/exchange within 3 working days by following our instructions. It's advisable to use a shipping method that provides tracking information and requires a signature upon delivery. If the item is shipped without a tracking number, you will be liable if the item is lost by the carrier, and no refund will be issued.
Step 3: Refund or Exchange
When we receive your return, we will inspect the item within 3-5 working days and then provide a replacement for an exchange or issue a refund.
Refunds
A refund will be issued to the original method of payment within 3-5 business days after we have received, inspected, and confirmed the returned item.
Please Note: Although you may have enjoyed free or discounted shipping, we do incur the original cost of shipping for every order. Therefore, we do not refund our original shipping cost.
Refund Policy for Undeliverable Packages
If a package is deemed undeliverable by the shipping carrier and is returned to us, you will be responsible for paying the shipping fee to have the package reshipped. We do not offer cancellations or refunds for undeliverable packages.
Undeliverable packages may occur due to reasons such as an incorrect shipping address, failed delivery attempts, or refusal to accept the package. It is your responsibility to ensure that the shipping address is accurate and that someone is available to receive the package during delivery attempts.
If a package is returned to us as undeliverable, we will contact you to inform you of the situation and provide instructions for reshipping the package. You will have the option to pay the shipping fee for reshipment.
